← NDPA 2023 · Enforcement
s.46 — Complaints and cooperation with the Commission
Requirement
A data subject may lodge a complaint with the Commission, which may investigate (s.46). A data controller or processor should operate its own mechanism for receiving and resolving data subject complaints, tell data subjects of their right to complain to the Commission, and cooperate with Commission investigations.
What the engine looks for
Every group below must be satisfied — by an affirmative statement, not a plan, a hedge or a denial — for the control to count as covered. A term ending in … matches any word it begins. Supporting terms do not change the verdict — they raise confidence and distinguish a policy that names a mechanism from one that gestures at a category.
Equivalent controls elsewhere
Matched on shared topics. Satisfying this control usually moves these too.
| Framework | Control | Title | Shared topics |
|---|---|---|---|
| GDPR | Art.5(2) | Accountability | policy-governance |
| GDPR | Art.12 | Transparent communication and handling of rights requests | data-subject-rights |
| GDPR | Art.15 | Right of access | data-subject-rights |
| GDPR | Art.16 | Right to rectification | data-subject-rights |
| GDPR | Art.17 | Right to erasure (“right to be forgotten”) | data-subject-rights |
| GDPR | Art.18 | Right to restriction of processing | data-subject-rights |
| GDPR | Art.19 | Notifying recipients of rectification, erasure or restriction | data-subject-rights |
| GDPR | Art.20 | Right to data portability | data-subject-rights |