← NDPA 2023 · Enforcement

s.46 — Complaints and cooperation with the Commission

medium data-subject-rightspolicy-governance

Requirement

A data subject may lodge a complaint with the Commission, which may investigate (s.46). A data controller or processor should operate its own mechanism for receiving and resolving data subject complaints, tell data subjects of their right to complain to the Commission, and cooperate with Commission investigations.

What the engine looks for

Every group below must be satisfied — by an affirmative statement, not a plan, a hedge or a denial — for the control to count as covered. A term ending in … matches any word it begins. Supporting terms do not change the verdict — they raise confidence and distinguish a policy that names a mechanism from one that gestures at a category.

Required element 1 — any one of
complaintgrievancedispute
Required element 2 — any one of
mechanismprocessresolveescalatecontact
Supporting terms — specificity signals
section 46ndpccooperateinvestigationtimeframelogright to lodge

Equivalent controls elsewhere

Matched on shared topics. Satisfying this control usually moves these too.

FrameworkControlTitleShared topics
GDPR Art.5(2) Accountability policy-governance
GDPR Art.12 Transparent communication and handling of rights requests data-subject-rights
GDPR Art.15 Right of access data-subject-rights
GDPR Art.16 Right to rectification data-subject-rights
GDPR Art.17 Right to erasure (“right to be forgotten”) data-subject-rights
GDPR Art.18 Right to restriction of processing data-subject-rights
GDPR Art.19 Notifying recipients of rectification, erasure or restriction data-subject-rights
GDPR Art.20 Right to data portability data-subject-rights