← SOC 2 · CC7 — System Operations

CC7.4 — Incident response programme

critical incident-responsebreach-notification

Requirement

The entity responds to identified security incidents by executing a defined incident response programme to understand, contain, remediate and communicate them.

What the engine looks for

Every group below must be satisfied — by an affirmative statement, not a plan, a hedge or a denial — for the control to count as covered. A term ending in … matches any word it begins. Supporting terms do not change the verdict — they raise confidence and distinguish a policy that names a mechanism from one that gestures at a category.

Required element 1 — any one of
incident responseincident management
Required element 2 — any one of
containremediat…recovereradicat…
Supporting terms — specificity signals
runbookplaybookpost-mortempostmortemon-callnotificationcustomer communicationtabletop
Contradiction markers

Finding any of these outranks coverage — a policy that admits the gap is worse than silence.

no incident response plan no formal process

Equivalent controls elsewhere

Matched on shared topics. Satisfying this control usually moves these too.

FrameworkControlTitleShared topics
GDPR Art.33 Notification of a breach to the supervisory authority breach-notification incident-response
PCI DSS 4.0.1 12.10 Incident response plan for suspected compromise of account data incident-response breach-notification
HIPAA 164.308(a)(6)(ii) Response and reporting (R) incident-response breach-notification
HIPAA 164.404-410 Breach notification to individuals, HHS and the media breach-notification incident-response
NIST CSF 2.0 RS.CO-02 Internal and external stakeholders are notified breach-notification incident-response
NDPA 2023 s.40 Personal data breaches: notification and breach records breach-notification incident-response
GDPR Art.34 Communication of a breach to data subjects breach-notification
ISO 27001 A.5.24 Information security incident management planning and preparation incident-response