1798.130(a)(1)-(2) — Methods for requests and 45-day response

Requirement

The business offers two or more designated methods for submitting requests to know, delete and correct — including at minimum a toll-free number (online-only businesses with a direct relationship may offer only an email address) — verifies requests, and responds within 45 calendar days, extendable once by 45 days with notice.

What the engine looks for

Every group below must be satisfied — by an affirmative statement, not a plan, a hedge or a denial — for the control to count as covered. A term ending in … matches any word it begins. Supporting terms do not change the verdict — they raise confidence and distinguish a policy that names a mechanism from one that gestures at a category.

Equivalent controls elsewhere

Matched on shared topics. Satisfying this control usually moves these too.